Refunds & Returns Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
please contact us to obtain a Return Authorization number (RAN) number. You must return the package in its original packaging and condition within 30 days of purchase. The buyer is responsible for all shipping expenses.
Several types of goods are exempt from being returned. Additional non-returnable items:
* Gift cards
* Downloadable software products
* All items that are on sale
*To complete your return, we require a receipt or proof of purchase.Please do not send your purchase back to the manufacturer. Unless it is an electrical/electronic item. We can’t perform any type of warranty work on those.There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
* Some returned items are subject to a maximum of 30% restocking fee
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange
If you are approved, then your refund/exchange will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at modernwebcompany@gmail.com.Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.Exchanges (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund/exchange
If you are approved, then your refund/exchange will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at modernwebcompany@gmail.com.Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.Exchanges (if applicable)
If you need to exchange it for the same item, send us an email to obtain a Return Authorization number (RAN) number {email %> After we give you the RAN number, send your item to: 1223 W Davis St, dallas, TX, 75208, United States. We only replace items if they are defective or damaged. Buyer pays return shipping insured
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.Shipping
To return your product, you should mail your product to: 1223 W Davis St, dallas, TX, 75208, United States.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.Shipping
To return your product, you should mail your product to: 1223 W Davis St, dallas, TX, 75208, United States.You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.Depending on where you live, the time it may take for your exchanged product to reach you, may vary.If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Shipping Damage:1) The shipment recipient must call the appropriate shipping carrier as indicated on the shipping label; FedEx at 1-800-GoFedEx, UPS at 1-800-PickUPS. The recipient must give the shipping carrier the tracking number(s) on the shipping label and request a pick-up because the item(s) was damaged during shipping. This first step must be completed within 5 business days of the shipment’s delivery.2) After FedEx or UPS picks up the damaged shipment notify us of the situation via email. Include order number and your purchase order number as well as a description of the damage.Note: Acordeones Roma Music Store INC will not cover a shipping damage return and/or replacement in which the customer and/or our client fail to follow the proper procedure.